Method 1: SD card Recovering
Antivirus Tutorial:
1. A3, D3, L3, L3+ and X3 series miner SD card recovery tutorial:
https://support.bitmain.com/hc/en-us/articles/115000216034
2. S9 series (S9j, S9i), T9 and T9+ miner SD card recovery tutorial:
https://support.bitmain.com/hc/en-us/articles/360019493654
3. Z9, Z9mini and V9 miner SD card recovery tutorial:
https://support.bitmain.com/hc/en-us/articles/360006020914
4. S17/S17Pro/S9 SE/S9k/Z11 SD card recovery method for using custom password program:
https://support.bitmain.com/hc/en-us/articles/360033757513
5. S17e/T17e/S17+/T17+ miner SD card recovery for recovering control board program:
https://support.bitmain.com/hc/en-us/articles/900000267926
6. S19, S19pro miner SD card recovery for recovering control board program:
https://support.bitmain.com/hc/en-us/articles/900003100743
This method is suitable for early viruses, supports single unit detection and killing, and is normally difficult to operate. SD Card recovery is the basic common knowledge of current miner operation & maintenance. When the miner has system problems or is suspected of getting virus, operator can try this method first, or adopt it conjunction with batch antivirus. When the batch antivirus is abnormal, it’s recommended to conduct antivirus again after SD card recovery.
Models supported currently: All models
Method 2: ANTMINER Mining Pool Batch Tool Antivirus
Antivirus tutorial: https://support.bitmain.com/hc/en-us/articles/360036086773
This method is a batch operation, and is convenient to operate. It supports multiple models, so that it is recommended to use this method to kill viruses. If some of the 15 and 17 series viruses cannot be detected and killed, operator needs to use the following serial port SD card recovery method.
Models supported currently:
1、S17 pro，S17，T17
2、S15，T15
3、S9（C5），S9，S9i，S9j，S9k，S9SE，T9，T9+，S11
4、L3+， L3++
5、Z11, Z11e, Z11j
6、D5，B7，DR3，DR5，X3
Method 3: Antivirus by Serial Port SD Recovery
Antivirus tutorial: https://support.bitmain.com/hc/en-us/articles/900005363143
This method is suitable for miners poisoned that cannot be disinfected by batch anti-virus process. However, due to this method is carried out by single unit detection and killing, and the operation is complicated, certain basic computer operation skills are required.
Models supported currently:
1、S17 pro，S17，T17
2、S15，T15
*Note:
1. If none of the above methods is effective, or operation problems occur, please contact the online customer service-after-sales technical support staff for handling.
2. For virus prevention, please refer to the document: https://support.bitmain.com/hc/en-us/articles/360009975634
Should you have any inquiries, feel free to contact us for assistance.
